maaf / help
Something sticking?
Search the answers below, or send a support request. We're around Monday to Friday, 9 till 6, UK time.
Report a problem
The support form asks for the details we need and gives you a reference.
Or reach us directly
[email protected]
+44 7735 815747
Mon–Fri, 09:00–18:00 (Europe/London)
How do I report a problem?
Use the support request form, which gives you a reference, or email [email protected]. Include the steps, what you expected, what happened, your device and the time.
When will someone look at it?
We work Monday to Friday, 09:00–18:00 UK time. Requests that arrive outside those hours are picked up the next working day. Care-plan clients have priorities agreed in writing.
My site is down — what should I check first?
Try another device on mobile data. Check whether your domain or hosting renewal emails have arrived recently. Note the time and any error message, then contact us.
The app store rejected our update. What now?
Don't delete the build. Copy the full message from App Store Connect or Play Console, note any deadline, and send it to us. Most rejections are about missing reviewer access or privacy forms.
Should I send you our passwords?
No. Never send passwords by email or forms. We'll arrange proper access through your accounts' own team-member features.
Can you support software you didn't build?
Yes, often. We begin with an onboarding check so we know what we're taking on, then agree a care plan to match.
We think there's been a security problem.
Change affected passwords, switch on two-step sign-in, note what you saw and when, and contact us by phone during working hours as well as by form.
Can we change or cancel a care plan?
Care plans run on terms set out in each agreement, including notice periods. Ask us and we'll explain the options plainly.